The hottest remote technology 2016 all media custo

2022-08-21
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Yuanchuan technology 2016 all media customer service Summit Forum

recently, the melting ● cloud ● Zhihua Internet + era all media customer service Summit Forum hosted by Zhejiang Yuanchuan Information Technology Co., Ltd. was successfully held in Zhenshui Resort Hotel, Wuzhen, Zhejiang. More than 100 guests from all walks of life attended the summit forum, The development trend of customer service industry and the industry changes brought by Internet + were discussed in depth

pillow water resort hotel at the forum site ● Longfeng hall

the forum site is located at pillow water hotel at the site of the second world interconnection conference. With willows and long oars, the beautiful dragon and Phoenix hall brings together many industry experts and elites to talk about the development trend of the customer service industry in the Internet + era

this summit forum has attracted wide attention from inside and outside the industry

host bill Jiang Yiren

this meeting is chaired by Mr. Jiang Yiren, chief consultant of Yuanchuan technology. Mr. Jiang's humorous and relaxed hosting style was deeply recognized by all the guests at this meeting

Xu Lixin, chairman of Zhejiang Yuanchuan Information Technology Co., Ltd., delivered an opening speech

Ms. Xu Lixin, chairman of Yuanchuan technology, delivered a speech for the opening of the forum. On behalf of Zhejiang Yuanchuan Technology Co., Ltd., chairman Xu expressed heartfelt thanks and warm welcome to the guests attending the forum. Chairman Xu reviewed the ups and downs of Yuanchuan technology on its growth path over the past 12 years, described the grand blueprint for the future development of Yuanchuan technology, and prospected the future development of the customer service industry. Mr. Xu proposed that the vision of Yuanchuan technology is to create a better customer experience. Yuanchuan technology will grow together with all customers and partners, and bring greater service value and economic value to the industry and customers

Xu Changrong, vice president of Hang Seng Electronics Co., Ltd., shared Hang Seng's experience in all media service

Xu Changrong, vice president of Hang Seng electronics, started from the all media call center, reviewed the development history and future trend of the all media call center, and introduced Hang Seng's experience in all media service technology and business

Ms. Shi Hongxin, general manager of CITIC Bank Credit Card Center, delivered a speech.

Ms. Shi Hongxin, general manager of CITIC credit card customer service center, described her understanding of the dialectical relationship between Internet + and customer service, as well as the Countermeasures of customer service centers in the financial industry in the era of Internet +. In his speech, president Shi cited the practical experience of many CITIC credit card customer service centers, and the guests felt that they had benefited a lot

Jin Zhe, general manager of Zhejiang Yuanchuan Information Technology Co., Ltd., delivered a speech

life is not in front of us, but also poetry and distant fields. With the title of poetry and distant fields, Jin Zhe, general manager of Yuanchuan technology, explained the current main products and businesses of Yuanchuan technology, as well as Yuanchuan's in-depth exploration in the direction of IOT customer service. President Jin proposed that the interconnection of all things is service. In the era of higher accuracy of IOT, the interconnection of everything will bring real smart services. Invisible services anytime and anywhere will become the mainstream. The connection between devices and people, and the connection between devices will lead to data explosion and the restoration of the real scene. In the future, robots, unmanned aerial vehicles, big data, etc. will greatly improve the level and ability of services. President Jin also described the possible scenario of ultimate service in the future

Tang Jicai, general manager of Yuanchuan Technology Finance Division, delivered a speech.

Tang Jicai, general manager of Yuanchuan Technology Finance Division, started from a practical point of view, and integrated his 15 year practical experience in the field of customer service into Yuanchuan technology's all media call center system and solutions, showing the guests a complete solution of Yuanchuan technology in the field of all media services

Ms. Yang Jingjin, general manager of Xiaomi customer service center, shared the customer service concept under the Internet thinking

Ms. Yang Jingjin, general manager of Xiaomi customer service center, and the guests deeply shared Xiaomi's Internet thinking and Internet product cases, as well as the customer service guidelines and daily operation details of Xiaomi customer service center. Xiaomi customer service attaches great importance to customer reputation in the service process, treats users as friends, and marketing activities attach importance to users' sense of participation. President Yang also elaborated on the current challenges faced by multimedia channels and the corresponding solutions. The innovation of Xiaomi company made the guests refreshing

Fang Wei, deputy general manager of China Southern Airlines Customer Service Center, shared his experience

Fang Wei, deputy general manager of China Southern Airlines Customer Service Center, shared the development trend of Internet + new technology in the customer service industry and how China Southern Airlines Customer Service Center can meet the changes brought about by Internet + through various efforts. The participants had an in-depth understanding of the service status, future development trend and innovation of the aviation industry. Each batch is composed of cold drawn steel bars of the same grade and diameter with a weight of no more than 20 tons

Professor Jin Xiaogang of Zhejiang University delivered a speech

Professor Jin Xiaogang, starting from the origin of big data, combined with practical examples, described the current main application fields and application status of big data, looked forward to the development trend and Prospect of big data industry, and provided further ideas and directions for the development of big data of enterprises in the customer service industry. Professor Jin Xiaogang's speech was both vivid and humorous. The examples cited in the speech were adapted to real life, which frequently resonated with the guests and won unanimous acclaim. Professor Jin Xiaogang is also an expert consultant in the field of remote technology big data

the atmosphere at the product experience site was warm

the exhibition and demonstration experience activities of telepresence technology all media call center system and VTM were also arranged at the forum activity site, which attracted the attention of many guests. The experience site was crowded, and the atmosphere of consultation and discussion was extremely warm

expert question link

the last item of the summit is the expert discussion link. Four experts were invited: Professor Jin Xiaogang of Zhejiang University, Ms. Shi Hongxin, general manager of CITIC Bank Credit Card Center, Mr. Jin Zhe, general manager of Yuanchuan technology, and Mr. Di min, chairman of Nanjing University electronic information. Professor Jin Xiaogang answered in detail the possible ways of the combination of all media customer service and big data, as well as the changes in the operation and management of all media customer service; Ms. Shi Hongxin explained to us the difficulties of all media services and the corresponding countermeasures; Mr. Di min expressed his views on the future development trend of customer service robots; General manager jinzhe answered the guests' questions about the value of all media customer service for its ability to meet the requirements of aircraft thick and large section structure for strength and stress corrosion cracking, as well as the difference between the customer service and the traditional customer service in operation management. The pertinent answers of the four experts not only solved the doubts of the guests present, but also drew a perfect end to the summit

the guests gave high praise to this summit forum. The forum not only showed the innovative service practice and operation management concept of benchmarking enterprises in various industries, but also showed the forward-looking research of Yuanchuan technology in the future development direction of customer service, as well as the efforts of the whole industry chain supplier in the customer service industry to constantly create a better customer experience. As the general manager of Yuanchuan technology jinzhe mentioned in his speech, our power may be limited. Our light may weakly control the opening and direction of the servo valve, but through our unremitting efforts, we at least proved that we have been here

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